Thursday, April 11, 2013

Rouge Valley gets an 'A' in national CBC rating

By Rik Ganderton, President and CEO, RVHS  

The CBC's the fifth estate issued its splash on its hospital survey yesterday. While we have questions about the survey's analytical validity, the old adage of “there is no such thing as bad publicity” comes to mind and in this case the publicity we are receiving is great! 
The CBC's the fifth estate crunched its numbers from the Canadian Hospital Reporting Project by the Canadian Institute for Health Information. The result  both of our Rouge Valley hospital campuses got an "A" ranking! 
We have accepted, made use of and “taken it on the chin” from many reports and studies in the past. Many have been positive, some critical and even harsh on us during the past several years, particularly when we started our efforts of constant improvement and patient focus. So it is great to read and see stuff on TV that the gives all of the staff, physicians and volunteers of Rouge Valley such well-earned accolades this week! 
Our Board of Directors, Chief of Staff Dr. Naresh Mohan and I have thanked and recognized our doctors, staff and volunteers for this remarkable achievement. It is a reflection of their focused efforts to provide the best patient experience every day. Dr. Mohan was interviewed by the CBC Wednesday (April 10). We have received very positive news coverage. More of his interview may run on the fifth estate Friday at 9 p.m. 
But we will not rest on our laurels. We are on a journey of continuous improvement to be the best – a journey that still has a way to go. We have much exciting and challenging work ahead of us to reach our goal of defect-free healthcare

Constant improvement is our daily mantra here! 
PS - 
Here are some relevant links about this national news story.